Adding a shared Mailbox (Mac)

Classic Outlook Desktop App

1. Open Outlook.
2. Click Outlook in the menu bar, then Settings.

3. Select Accounts.

4. Click on your work account.

5. Select Delegation and Sharing (or Shared With Me, depending on version).

6. Click + Add Shared Mailbox.

7. Enter the shared mailbox email address (e.g. helpdesk@company.com).

8. Click Add.

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Outlook Web

1. Go to https://outlook.office.com

2. Sign in.

3. In the left-hand pane, right-click Folders.

4. Select Add shared folder or mailbox.

5. Enter the shared mailbox address.

6. Click Add.